Frequently Asked Questions
Everything you need to know about shopping at High Fashion Home.
What is the typical lead time for custom upholstery orders?
Custom upholstery items typically ship within 8 to 12 weeks. This timeframe allows our artisans to handcraft your piece to your exact specifications and ensure it meets our rigorous quality standards.
How do you handle White Glove Delivery for large furniture items?
Our White Glove Delivery service includes bringing the item into your room of choice, professional assembly, and the removal of all packaging materials. You will be contacted by our delivery partner to schedule a convenient appointment window.
What is your return policy for home decor and furniture?
Small decor items can be returned within 30 days of receipt in original packaging. Due to their nature, custom-made furniture and 'Final Sale' items are non-returnable. Please inspect all furniture upon delivery and report any issues immediately.
Do you offer fabric and leather swatches?
Yes, we highly recommend ordering swatches before placing a custom furniture order. You can request up to five complimentary swatches through our website to help you visualize the color and texture in your home's lighting.
Do you provide interior design services?
We offer professional design consultations both in-store and virtually. Our expert designers can help with space planning, color palette selection, and furniture curation to create a cohesive look for your space.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email with a tracking number. For large freight shipments, the carrier will contact you directly to coordinate the final delivery date.